Provide support related to the development, documentation, distribution, and maintenance of systems of operation, the company’s Systems Manuals, and the Information Technology support systems.
• Develop, document, and train all personnel in the appropriate systems used to manage and operate the business of the company.
• Supplement all training with written documentation in the form of Systems Manuals.
• Build all systems around a uniform model of description and documentation.
• Maintain and regularly update a complete digital set of Systems Manuals.
• Distribute new and replacement Systems Manuals promptly via the internet to the appropriate users.
• Poll all users at least twice per year to determine their perceptions of support provided by the Systems Development Manager.
• Ensure that, among those polled at any given time, at least 75% of all users will consider the support of the Systems Development Manager satisfactory in all respects.